Privacy & Terms
Privacy Policy
adam Housing Privacy Policy
Introduction
Welcome to adam HTT Limited’s privacy policy.
adam HTT Limited t/a adam is a limited liability company registered in England and Wales with registered number 7718565 and its registered office at The Pinnacle, 170 Midsummer Boulevard, Milton Keynes, MK9 1BP, United Kingdom (herein referred to as "adam").
adam respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you use the ‘adam Housing’ web application by visiting www.adamhousing.co.uk regardless of where you visit it from (herein referred to as the “web application”) and tell you about your privacy rights and how the law protects you.
This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.
1. Important Information and Who We Are
2. The Data We Collect About You
3. How Is Your Personal Data Collected?
4. How We Use Your Personal Data
5. Disclosures of Your Personal Data
6. International Transfers
7. Data Security
8. Data Retention
9. Your Legal Rights
10. Glossary
1. Important Information and Who We Are
Purpose of this Privacy Policy
This privacy policy aims to give you information on how adam collects and processes your personal data through your use of our web application and/or when you contact the adam Support Team.
This web application is not intended for children and we do not knowingly collect data relating to children.
Data Controller
adam HTT Limited and each of our clients who are public sector bodies (for example local authorities) that are authorised to use the web application (herein referred to as "Public Sector Bodies" or a "Public Sector Body") are independent controllers and responsible for your personal data as set out below.
adam HTT Limited and each Public Sector Body are the independent controllers responsible for data processed in the ‘Provider Sign Up’, ‘Provider Registration’ and ‘Properties’ sections on the adam Housing web application for temporary accommodation services procured by each Public Sector Body. When we mention "adam", "we", "us" or "our" in this privacy policy, we are referring to such data processing by adam HTT Limited on the web application.
Each Public Sector Body is the independent controller responsible for data processed by adam in the ‘Client Accreditation’, ‘Bookings’, ‘Finance’ (Booking Receipts/Self-Billing) and ‘Contract Management’ sections for temporary accommodation services procured by each Public Sector Body on the web application.
It is therefore important that you read this privacy policy together with any other privacy policy issued by each Public Sector Body so that you are fully aware of how and why they are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
Data Protection Officer
If you have any questions about this privacy policy or our privacy practices, please contact our DPO in the following ways:
Full name of legal entity: adam HTT Limited
Email address: data.protection@useadam.co.uk
Postal address: The Pinnacle, 170 Midsummer Boulevard, Milton Keynes, Buckinghamshire, MK9 1BP, United Kingdom
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to this Privacy Policy and Your Duty to Inform Us of Changes
We keep our privacy policy under regular review. This version was last updated on 20 April 2020.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-Party Links
This web application may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our web application, we encourage you to read the privacy policy of every website you visit.
2. The Data We Collect About You
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about:
(a) accredited providers; and
(b) prospective providers,
which we have grouped together as follows:
- Identity Data includes first name, last name, username or similar identifier, date of birth and nationality.
- Contact Data includes address, email address and telephone number.
- Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this web application.
- Profile Data includes your username and password, preferences, contents of both your live chats with us and emails sent to us, feedback and survey responses.
- Usage Data includes information about how you use our web application.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific web application feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If You Fail to Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
3. How Is Your Personal Data Collected?
We use different methods to collect data from and about you including through:
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Direct interactions. You may give us your Identity, Contact and Profile Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- create a user account on our web application;
- register as a new provider on our web application;
- create your property listings on our web application;
- contact us by live chat, email or telephone;
- enter a survey; or
- give us feedback or contact us.
- Automated technologies or interactions. As you interact with our web application, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.
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Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
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Technical Data from the following parties:
(a) analytics providers such as Google based outside the UK. -
Identity and Contact Data from:
(a) our clients based inside the UK; and
(b) publicly available sources such as databases based inside and outside the UK and search information providers such as Google based outside the UK.
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Technical Data from the following parties:
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal obligation.
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for Which We Will Use Your Personal Data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
---|---|---|
To sign you up as a new provider on our web application in order to create your user account |
(a) Identity (b) Contact (c) Profile |
Performance of a contract with you |
To register you as a new provider on our web application |
(a) Identity (b) Contact |
Necessary for our legitimate interests (to onboard you as a provider) |
To create your property listings on our web application | (a) Contact Data | Necessary for our legitimate interests (to advertise your properties to prospective Public Sector Bodies) |
To manage our relationship with you which will include: (a) Notifying you about changes to our Terms of Service or Privacy Policy (b) Asking you to leave a review or take a survey |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you (a) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how providers use our products/services) |
To enable you to complete a survey |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications |
Necessary for our legitimate interests (to study how providers use our products/services) |
To administer and protect our business and this web application (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity (b) Contact (c) Profile (d) Technical (e) Usage |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To administer your incoming queries (via live chat, email & telephone) |
(a) Identity (b) Contact (c) Profile (d) Technical (e) Marketing and Communications Data |
(a) Necessary for our legitimate interests (for running our Support Team contact centre to support users of our web application and services) |
To use data analytics to improve our web application, products/services, marketing, provider relationships and experiences |
(a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of providers for our products and services, to keep our web application updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about services that may be of interest to you |
(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications |
(a) Necessary for our legitimate interests (to develop our products/services and grow our business) Sole Traders & Partnerships (excluding limited liability partnerships and Scottish partnerships) only: (b) Consent where you have given us clear consent for us to process your personal data for direct marketing purposes. |
Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional Offers From Us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which services may be relevant for you (we call this marketing).
Third-Party Marketing
We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
Opting Out
You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service experience or other transactions.
Cookies
You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this web application may become inaccessible or not function properly.
For more information about the cookies we use, please see our cookie policy which also gives you the ability to opt-out of cookies (except for strictly necessary cookies) by configuring the "cookie settings" toggles.
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. Disclosures of Your Personal Data
We may share your personal data with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.
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External third parties as set out below:
- Infrastructure as a service provider acting as a processor based in the UK.
- Other service providers acting as processors based in the European Economic Area, Canada and United States of America who provide address lookup, email marketing, customer relationship management services.
- • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. International Transfers
Our web application, adam Housing, does not operate outside of the UK. This means that any personal data provided to the adam Housing web application is hosted and processed at data centres within the UK.
Some of our external third parties are based outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
- Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
- Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
7. Data Security
Our Commitment
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Your Responsibility
Sending information over the internet is generally not completely secure, and therefore we can't guarantee the security of your data while it's in transit. Transmission of such data is therefore entirely at your own risk. We have procedures and security features in place to keep your data secure once we receive it. Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our web application will be encrypted to ensure its safety.
Certifications & Accreditations
We are committed to ensuring that your information is secure. We have stringent physical, electronic and managerial procedures to safeguard and secure your data.
We are ISO 27001 Accredited. The scope covers how we manage information security in providing commissioning tools for procurement of complex services in the public sector.
We also comply with the requirements of Cyber Essentials which is a Government-backed, industry-supported scheme to help organisations protect themselves against common online threats.
adam HTT Limited is registered with the Information Commissioner's Office (ICO) under registration number: ZA104405
Penetration Testing
We commission regular independent penetration testing of our infrastructure to ensure that we keep our web application free from vulnerabilities.
Personal Data Breaches
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Email Fraud
Please note we will never ask you to confirm your password or bank details by email. If you receive an email that request this information and appears to have been sent by us, please treat this as fraudulent and do not reply or provide any information. If you receive any such emails, please contact our Data Protection Officer to provide us with further details.
8. Data Retention
How Long Will You Use My Personal Data For?
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
9. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us at data.protection@useadam.co.uk.
No Fee Usually Required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
What We May Need From You
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time Limit to Respond
We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. Glossary
Lawful Basis
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
Your Legal Rights
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
- If you want us to establish the data’s accuracy.
- Where our use of the data is unlawful but you do not want us to erase it.
- Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
- You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Terms Of Service
adam Housing Terms of Service
Please read these Terms of Service carefully before using this web application
What’s in these Terms of Service?
These terms tell you the rules for using our web application www.adamhousing.co.uk (our web application).
Click on the links below to go straight to more information on each area:
1. Who we are and how to contact us
2. By using our web application you accept these terms
3. There are other terms that may apply to you
4. We may make changes to these terms
5. We may make changes to our web application
6. We may suspend or withdraw our web application
7. We may transfer this agreement to someone else
8. You must keep your account details safe
9. How you may use material on our web application
10. Do not rely on information on our web application
11. We are not responsible for websites we link to
12. User-generated content is not approved by us
13. How to complain about content uploaded by other users
14. Our responsibility for loss or damage suffered by you
15. How we may use your personal information
16. Uploading content to our web application
17. Rights you are giving us to use material you upload
18. We are not responsible for viruses and you must not introduce them
19. Rules about linking to our web application
20. Which country’s laws apply to any disputes?
1. Who We Are and How To Contact Us
www.adamhousing.co.uk is a web application operated by adam HTT Limited ("We"). We are registered in England and Wales under company number 7718565 and have our registered office and trading address at The Pinnacle, 170 Midsummer Boulevard, Milton Keynes, Buckinghamshire, MK9 1BP, United Kingdom. Our VAT number is 198 5733 49.
We are a limited company.
To contact us, please email support@useadam.co.uk.
2. By Using Our Web Application You Accept These Terms
By using our web application, you confirm that you accept these terms of service and that you agree to comply with them.
If you do not agree to these terms, you must not use our web application.
We recommend that you print a copy of these terms for future reference.
3. There Are Other Terms That May Apply to You
These terms of service refer to the following additional terms, which also apply to your use of our web application:
- Our Privacy Policy. See further under How we may use your personal information.
- Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of our web application. When using our web application, you must comply with this Acceptable Use Policy.
- Our Cookie Policy, which sets out information about the cookies on our web application.
4. We May Make Changes to These Terms
We amend these terms of service from time to time. Every time you wish to use our web application, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 20 April 2020.
5. We May Make Changes to Our Web Application
We update and change our web application from time to time to reflect changes to our products, our users’ needs and our business priorities.
6. We May Suspend or Withdraw Our Web Application
We do not guarantee that our web application, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our web application for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
7. We May Transfer This Agreement to Someone Else
We may transfer our rights and obligations under these terms of service to another organisation. We will always tell you in writing if this happens.
8. You Must Keep Your Account Details Safe
If you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.
We have the right to disable any username or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of service.
If you know or suspect that anyone other than you knows your username or password, you must promptly notify us at support@useadam.co.uk.
9. How You May Use Material On Our Web Application
We are the owner or the licensee of all intellectual property rights in our web application, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
If you download any part of our web application in breach of these terms of service, your right to use our web application will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
10. Do Not Rely On Information On This Web Application
We make no representations, warranties or guarantees, whether express or implied, that the content on our web application is accurate, complete or up to date.
11. We Are Not Responsible For Websites We Link To
Where our web application contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those sites or resources.
12. User-Generated Content Is Not Approved By Us
This web application may include information and materials uploaded by other users of the web application. This information and these materials have not been verified or approved by us. The views expressed by other users on our web application do not represent our views or values.
13. How to Complain About Content Uploaded by Other Users
If you wish to complain about content uploaded by other users, please contact us on support@useadam.co.uk.
14. Our Responsibility for Loss Or Damage Suffered By You
- We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
- We exclude all implied conditions, warranties, representations or other terms that may apply to our web application or any content on it.
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We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
- use of, or inability to use, our web application; or
- use of or reliance on any content displayed on our web application.
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In particular, we will not be liable for:
- loss of profits, sales, business, or revenue;
- business interruption;
- loss of anticipated savings;
- loss of business opportunity, goodwill or reputation; or
- any indirect or consequential loss or damage.
15. How We May Use Your Personal Information
We will only use your personal information as set out in our Privacy Policy.
16. Uploading Content to Our Web Application
Whenever you make use of a feature that allows you to upload content to our web application, or to make contact with other users of our web application, you must comply with the content standards set out in our Acceptable Use Policy.
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.
You retain all of your ownership rights in your content, but you are required to grant us and our clients as described below a limited licence to use, store and reproduce that content and to distribute and make it available to third parties. The rights you license to us are described in Rights you are giving us to use material you upload.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our web application constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our web application if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.
You are solely responsible for securing and backing up your content.
We do not store terrorist content.
17. Rights You Are Giving Us to Use Material You Upload
When you upload or post content to our web application, you grant us the following rights to use that content:
- You grant adam HTT Limited a perpetual, irrevocable, non-exclusive, assignable, royalty-free and global licence to use, store, reproduce, distribute, display, sub-license and/or commercially exploit any user-generated content in connection with the service provided by the web application across different media.
- You grant our clients (public sector bodies that are authorised to use the web application) a perpetual, irrevocable, non-exclusive, assignable, royalty-free and global licence to use, store, reproduce, distribute, display, sub-license and/or commercially exploit any user-generated content in connection with the service provided by the web application across different media.
18. We Are Not Responsible for Viruses and You Must Not Introduce Them
We do not guarantee that our web application will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform to access our web application. You should use your own virus protection software.
You must not misuse our web application by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our web application, the server on which our web application is stored or any server, computer or database connected to our web application. You must not attack our web application via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our web application will cease immediately.
19. Rules About Linking to Our Web Application
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.
You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our web application in any website that is not owned by you.
Our web application must not be framed on any other site, nor may you create a link to any part of our web application other than the home page.
We reserve the right to withdraw linking permission without notice.
The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.
If you wish to link to or make any use of content on our web application other than that set out above, please contact support@useadam.co.uk.
20. Which Country’s Laws Apply to Any Disputes?
These terms of service, their subject matter and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.
Acceptable Use Policy
adam Housing Acceptable Use Policy
Please Read the Terms of this Policy Carefully Before Using the Web Application
What's in these terms?
This acceptable use policy sets out the content standards that apply when you upload content to our web application, make contact with other users on our web application, link to our web application, or interact with our web application in any other way.
Click on the links below to go straight to more information on each area:
1. Who we are and how to contact us
2. By using our web application you accept these terms
3. There are other terms that may apply to you
4. We may make changes to the terms of this policy
5. Prohibited uses
6. Interactive services
7. Content standards
8. Breach of this policy
9. Which country's laws apply to any disputes?
1. Who We Are and How To Contact Us
www.adamhousing.co.uk is a web application operated by adam HTT Limited ("We"). We are a limited company registered in England and Wales under company number 7718565 and have our registered office and trading address at The Pinnacle, 170 Midsummer Boulevard, Milton Keynes, Buckinghamshire, MK9 1BP, United Kingdom. Our VAT number is 198 5733 49.
To contact us, please email support@useadam.co.uk.
2. By Using Our Web Application You Accept These Terms
By using our web application, you confirm that you accept the terms of this policy and that you agree to comply with them.
If you do not agree to these terms, you must not use our web application.
We recommend that you print a copy of these terms for future reference.
3. There Are Other Terms That May Apply To You
Our Terms of Service also apply to your use of our web application.
4. We May Make Changes to the Terms of This Policy
We amend these terms from time to time. Every time you wish to use our web application, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 20 April 2020.
5. Prohibited Uses
You may use our web application only for lawful purposes.
You may not use our web application:
- In any way that breaches any applicable local, national or international law or regulation.
- In any way that is unlawful or fraudulent or has any unlawful or fraudulent purpose or effect.
- For the purpose of harming or attempting to harm minors in any way.
- To bully, insult, intimidate or humiliate any person.
- To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
- To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
- To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
6. Interactive Services
We may from time to time provide interactive services on our web application, including, without limitation:
- Live Chat
- Direct Messaging
Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used (including whether it is human or technical).
We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our web application, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our web application, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.
7. Content Standards
These content standards apply to any and all material which you contribute to our web application (Contribution), and to any interactive services associated with it.
The Content Standards must be complied with in spirit as well as to the letter. The standards apply to each part of any Contribution as well as to its whole.
adam HTT Limited will determine, in its discretion, whether a Contribution breaches the Content Standards.
A Contribution must:
- Be accurate (where it states facts).
- Be genuinely held (where it states opinions).
- Comply with the law applicable in England and Wales and in any country from which it is posted.
A Contribution must not:
- Be defamatory of any person.
- Be obscene, offensive, hateful or inflammatory.
- Bully, insult, intimidate or humiliate.
- Promote sexually explicit material.
- Include child sexual abuse material.
- Promote violence.
- Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
- Infringe any copyright, database right or trade mark of any other person.
- Be likely to deceive any person.
- Breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
- Promote any illegal activity.
- Be in contempt of court.
- Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
- Be likely to harass, upset, embarrass, alarm or annoy any other person.
- Impersonate any person, or misrepresent your identity or affiliation with any person.
- Give the impression that the Contribution emanates from Adam HTT Limited, if this is not the case.
- Advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse.
- Contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism.
- Contain any advertising or promote any services or web links to other sites.
8. Breach of this Policy
When we consider that a breach of this acceptable use policy has occurred, we may take such action as we deem appropriate.
Failure to comply with this acceptable use policy constitutes a material breach of the Terms of Service upon which you are permitted to use our web application, and may result in our taking all or any of the following actions:
- Immediate, temporary or permanent withdrawal of your right to use our web application.
- Immediate, temporary or permanent removal of any Contribution uploaded by you to our web application.
- Issue of a warning to you.
- Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
- Further legal action against you.
- Disclosure of such information to law enforcement authorities as we reasonably feel is necessary or as required by law.
We exclude our liability for all action we may take in response to breaches of this acceptable use policy. The actions we may take are not limited to those described above, and we may take any other action we reasonably deem appropriate.
We do not pre-moderate Contributions (for example images and documents relating to properties) before they are made to our web application therefore if you see a Contribution that you believe to be in breach of this acceptable use policy please report it to us immediately at support@useadam.co.uk.
9. Which Country's Laws Apply to Any Disputes?
The terms of this policy, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.